Jose Ball - Customer Service Manager Resume Simple
Over 20 years of experience in the IT industry. Experienced in the following areas: C, C++, C#, Java, Python, Perl, shell scripting, HTML, CSS, JavaScript, JQuery, XML, Oracle, SQL Server, MySQL, Postgres,
  • metrics, adobe, mobile, analysis, testing, reporting, modeling, optimization, analytics, predictive modeling, strategy, research
  • vendor relationships, reporting, analysis, com, web, governance, and marketing, merchandising, organization, analytics, marketing, strategy, data integrity
  • 2017-12-252017-12-25

    Customer Service Manager

    Schryver Medical

    • Developed and implemented a metrics collection and analysis strategy for reporting and testing. Drove the research and development of new products and technologies.
    • Responsible for the development of analytics and statistical reporting for the market. The product was developed to support the business needs.
    • Led a team of 10 to develop and deliver a new market Intelligence solution for the market. This included the creation of a new campaign and the analytics.
    • Provide technical guidance to the team to develop and implement new and existing programs. Train and coach staff on the use of the analytics platform.
    • Create and maintain mobile apps for the company to provide a better user experience. Manage the development of the website for the optimization of the Adobe CQ5.
  • 2017-12-252017-12-25

    Site Manager

    Phi Mu Fraternity

    • Worked with marketing, sales, marketing, and business leadership to define and implement strategy for organization, including financial analysis, forecasting, and budget.
    • Led the development of a new business Intelligence solution for the data warehouse, including the creation of a web service, data analytics, and reporting.
    • Worked with business units to identify and implement new and existing processes to improve efficiency and effectiveness. Developed and implemented a process to support the company's sales and marketing initiatives.
    • Implemented a new sales process to improve customer experience and productivity. Led the team to develop a new product offering.
    • Responsible for the overall program performance and strategic direction for the, including: Annual capital and expense budgets, financial, risk assessment, and disaster recovery.
    • Responsible for the overall business process improvement, including forecasting, data modeling, and disaster recovery. Develop and maintain a budget for the enterprise. 

 Wintrust Financial Corporation