Jose Ball - Customer Service Manager Resume Simple
vendor relationships, reporting, analysis, com, web, governance, and marketing, merchandising, organization, analytics, marketing, strategy, data integrity
Customer Service Manager
Developed and implemented a metrics collection and analysis strategy for reporting and testing. Drove the research and development of new products and technologies.
Responsible for the development of analytics and statistical reporting for the market. The product was developed to support the business needs.
Led a team of 10 to develop and deliver a new market Intelligence solution for the market. This included the creation of a new campaign and the analytics.
Provide technical guidance to the team to develop and implement new and existing programs. Train and coach staff on the use of the analytics platform.
Create and maintain mobile apps for the company to provide a better user experience. Manage the development of the website for the optimization of the Adobe CQ5.
Phi Mu Fraternity
Worked with marketing, sales, marketing, and business leadership to define and implement strategy for organization, including financial analysis, forecasting, and budget.
Led the development of a new business Intelligence solution for the data warehouse, including the creation of a web service, data analytics, and reporting.
Worked with business units to identify and implement new and existing processes to improve efficiency and effectiveness. Developed and implemented a process to support the company's sales and marketing initiatives.
Implemented a new sales process to improve customer experience and productivity. Led the team to develop a new product offering.
Responsible for the overall program performance and strategic direction for the company.com, including: Annual capital and expense budgets, financial, risk assessment, and disaster recovery.
Responsible for the overall business process improvement, including forecasting, data modeling, and disaster recovery. Develop and maintain a budget for the enterprise.