Alisa Brown - Customer Service Manager Resume Simple
SUMMARY
Seeking a position in a company that will allow me to utilize my skills and experience in the field of the organization. I am a self-motivated, and organized professional with a strong work ethic.
SKILLS
  • warehouse, shipping, negotiating, analysis, pricing, edi
  • payroll, r, accounts receivable, payments, supervisor, receivables, reports, macros, accountant, collections, a r, accounting, budget, gl, excel, collection, analysis
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Customer Service Manager

    California Southern University

    • Developed a shipping strategy for the company to reduce the number of days of the office from a negative to a low margin rate by 10%.
    • Created a pricing analysis for the warehouse to help reduce the number of warranty and warranty costs. Reduced the amount of the customer’s losses by 10%.
    • Managed the company's largest customer account in the US, which resulted in a 10% increase in sales. This was a major distributor of the company.
    • Created and implemented a new process to track and monitor the company's sales order, which resulted in a 10% reduction in the number of days outstanding.
    • Negotiating with customers to ensure that all orders are in agreement with the terms of the contract. (i.
    • EDI and electronic systems Administrator for the company. Responsible for the implementation of the new system. Also, managed the conversion of the legacy system to the Oracle EBS R12.
  • 2017-12-252017-12-25

    Accounting Supervisor

    Florida Democratic Party

    • Managed the accounting department, including payables, receivables, payroll, and accounts receivable, and prepared monthly reports for management.
    • Implemented A/R collection process, which included a monthly budget analysis, a weekly cash forecast, and the creation of Excel spreadsheet to track the revenue and expenses.
    • Implemented new AP system to streamline the process of payments and increase efficiency by creating a financial report for the senior management team.
    • Supervised a staff of two accountants and one senior Accountant in the accounts payable department. Reviewed and approved AP batches for accuracy and completeness.
    • Managed the conversion of the GL system from a manual to a computerized accounting system. Improved the accuracy of the monthly financial statement by creating a more efficient and effective process.
    • Responsible for collections and accounts payable supervisor. Managed the daily activities of the AP department. Worked closely with the Controller to ensure all accounting transactions were properly recorded.

 PrishanTek, Inc 

 Davis Inotek Instruments