Ann Smith - Quality Assurance Representative Resume Simple
SUMMARY
I am a position in a fast-paced, and challenging environment that will allow me to utilize my experience in the following areas of customer service, and leadership.
SKILLS
  • incoming calls, customer service, crm, billing, service, insurance
  • incoming calls, file, pricing, creative, design, documentation, responsible, listening, selling, award, promotions, sap
WORK EXPERIENCES
  • 2018-02-162018-02-16

    Quality Assurance Representative

    Fidelis Care

    • Customer service Representative: Handled inbound calls from customers regarding billing, technical issues, and insurance. Resolved complaints and concerns.
    • I am currently in charge of making sure all incoming calls are handled in a timely manner. This is done by the customer.
    • Created and maintained customer information using CRM and other tools. Provided support to the sales team. Assisted with the development of new policies and procedures.
    • Supervised and trained new employees in the classroom and hands-on experience. Provided support to the team. Monitored and evaluated performance of staff.
    • Provided support to the team in the development of new policies and procedures. Assisted with training of new hires.
    • Provide assistance to the customer in resolving issues and providing technical support. Also, when needed, to ensure that the company is meeting the needs of the client.
  • 2018-02-162018-02-16

    Sales Associate

    Harrisburg High School

    • Responsible for maintaining a high level of accuracy in processing customer accounts and correspondence, including pricing, and selling of products.
    • Manage and coordinate the publication of creative advertising campaigns to create and deliver new business and contracts to clients. Maintain a positive and friendly attitude.
    • Manage customer accounts and provide detailed information on new products and promotions. Design and implement solutions to improve efficiency.
    • Work with the team to ensure that all documents are completed in a timely manner. I am responsible for the processing of all incoming mail to ensure accuracy.
    • Manage customer complaints and issues, including but not limited to: Prioritizing and resolving issues, and ensuring all customer satisfaction and loyalty.

 Kat's Library of Christian Fiction 

 Midwest Auction Block