James Wammack - Quality Assurance Representative Resume Simple
SUMMARY
A highly motivated and self-starter with a professional, and dedicated and proven track record of success in a fast-paced environment that I have a strong work ethic, and a desire to succeed.
SKILLS
  • customer service, outbound calls, training, quality, exceed, satisfaction, service, manager
  • outside sales, leads, phone, contracts
WORK EXPERIENCES
  • 2018-02-162018-02-16

    Quality Assurance Representative

    International Network Services

    • Provided quality customer service to clients and prospects. Built relationships with customers and maintained a positive relationship with the client and the sales team.
    • Maintain a high level of world class customer satisfaction and training. Consistently meet and exceed monthly sales quotas. Provide feedback and recommendations to the team.
    • Made outbound calls to schedule appointments for customers and approved sales Manager.........
    • Develop and maintain a positive working relationship with internal and external customers. Provide support to the sales team and ensure all customer satisfaction.
    • Provide feedback to agents on ways to improve their performance and to better assist them in the development of the new hire curriculum.
    • Provide support to the development team in the design of new software applications. Responsible for training and testing of new software.
  • 2018-02-162018-02-16

    Inside Sales Representative

    Essex County College

    • Increased sales by 20% through cold calling and referrals to existing clients. Generated leads for new business. Generated sales by 50%.
    • Sales Representative: Assisted customers with product selection, promotions, and sales. Handled all customer complaints and concerns.
    • Working with sales leads and customers to ensure that all accounts are processed in a timely manner and in accordance with company policies and procedures.
    • Making outbound phone calls to potential customers to obtain information. Follow up on all pending documents. Contact prospects to ensure that they are satisfied with the company.
    • Worked with sales representatives to provide quotes for new and existing customers. Quoted contracts and warranties. Sold products and services.

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