Alicia York - Quality Assurance Representative Resume Simple
SUMMARY
A position in a company that will allow me to utilize my experience in the field of the field of the past ten years. I am a self-motivated, and a team player.
SKILLS
  • problem solving, customer service
  • telephone, billing, internet
WORK EXPERIENCES
  • 2018-02-162018-02-16

    Quality Assurance Representative

    CheckFree Corporation

    • Provide excellent customer service to customers and customers to ensure that all company policies and procedures are followed. Assist in the resolution of any issues or problems.
    • Provided excellent customer service to students and their families in a fast paced environment. Encouraged and motivated them to achieve their goals.
    • Provide problem solving and resolution to resolve issues and escalate problems. Escalate any issues or concerns to the appropriate staff.
    • Maintain a high level of professionalism and confidentiality in all levels of interactions, policies, and procedures. Work with staff to ensure that all programs are met.
    • Responsible for the creation and implementation of the new hire orientation process. This includes the hiring of new employees, and ensuring that all employees are properly trained in the proper training.
    • Work with sales team to ensure that all employees are properly trained in the appropriate product. This position is a great experience in the company.
  • 2018-02-162018-02-16

    Customer Service Representative

    Nyack Hospital

    • Assist with the preparation of the internet and mailing of the company's information. I also assisted the Commissioner with the creation of the financial aid process.
    • Responsible for handling billing and invoicing of client accounts. Processed and distributed mail and other documents. Provided backup support to the department.
    • Maintain and update patient records and answer inquiries regarding the benefits of the residents. Provide information on the telephone and email.
    • Maintain a positive and professional attitude and work with individuals to ensure that all parties are in compliance. Provide a positive and effective experience.
    • Provide information to customers regarding the benefits of the program. I have been able to perform the duties as needed.
    • Assist in the development of new policies and procedures. I also work with the HR department to obtain information on the benefits of the company.

 Flocare (Pty) Ltd. 

 SmartPros