Robert Staley - Customer Service Agent Resume Simple
SUMMARY
To obtain a position that will allow me to utilize my skills and experience in the field of the mortgage industry. I am a self-motivated, and organized individual with a strong work ethic.
SKILLS
  • payments, answering, accounting, it, aviation, class, reports
  • administration, loans, reports, security, financial reports, financial aid, documentation, education, analysis
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Customer Service Agent

    Unum

    • Created and maintained a database of all incoming and outgoing payments. Managed the daily office and warehouse operation. The company was the main point of contact for the customer.
    • Responsible for answering all incoming calls and emails from the customer, and the accounting department. Also, I have worked with the sales team to create a new reports for the company.
    • IT: Create and maintain a database of all incoming and outgoing mail. Provide support to the business units.
    • Maintain and update the client database and the class of the company. Provide support to the business units and the team.
    • Assisted in the development of a new Aviation company in the United states. The first year of the company was sold to the state of Michigan.
    • Working with the business to develop a plan for the company. I have worked on the sales of the products and services offered by the company.
  • 2017-12-262017-12-26

    Financial Aid Coordinator

    Adobe Systems

    • Assists in the preparation and analysis of financial aid reports, including the status of loans, and the issuance of the loan documents.
    • Provides financial aid education to students and parents. Summarizes and analyzes information and prepares financial aid documents for administration.
    • Reviews and analyzes financial aid documentation, security and other financial reports to determine eligibility for students. Explains and explains available course of action to students.
    • Assists students with the financial aid process by providing assistance to students and parents. Prepares and distributes reports to the student.
    • Maintains a professional relationship with the admissions department and the student. Works closely with the admissions department to ensure students are in the correct student population.
    • Maintains confidentiality of all student information and records. Provides assistance to students and parents regarding student eligibility and repayment schedule.

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