Damian Cook - Quality Assurance Representative Resume Simple
SUMMARY
I am a highly motivated and hardworking individual with a strong work ethic and a desire to succeed in a fast paced environment. I have a proven track record of success in the areas of office management, customer service, and administrative support.
SKILLS
  • legal, evaluations, dot, law enforcement, liaison, phone system, quality, quality assurance, multi line, phone, banking, management, communication
  • email, invoices, telemarketing, reports, office, excel, organized
WORK EXPERIENCES
  • 2018-02-162018-02-16

    QUALITY ASSURANCE REPRESENTATIVE

    Amazon Fulfillment Center

    • Provided clerical support to the Director of risk management, including phone coverage, copying, and quality assurance. Assisted in the preparation of legal documents.
    • Provided administrative support to the branch Chief, including drafting and posting of claims, advising clients on policy changes, and providing customer service.
    • Performed administrative duties such as documenting and processing incoming and outgoing mail, preparing correspondence, and maintaining a high level of confidentiality with all clients, lending institutions, and banks.
    • Maintained communication with clients, agents, and other healthcare professionals regarding claims and claim status. Assisted in the preparation of the client service plan.
    • Assisted the sales team with customer service, claims, and administrative duties. Liaison between clients and customers to ensure proper documentation was received.
    • Assisted accounting department in monitoring and updating client files for clients and staff. Ensured that all information was accurate and up to date.
  • 2018-02-162018-02-16

    MARKETING CLERK/CUSTOMER SERVICE

    Florida Blue Cross Blue Shield

    • Created and maintained office files, email invoices, and other documents. Assisted with the preparation of the company newsletter.
    • Generated reports using Excel and other data bases for sales department. Maintained and updated customer contact information. Assisted with special projects as needed.
    • Organized and maintained telemarketing and customer files for the sales department. Assisted in the preparation of the annual report.
    • Provided assistance to the sales department with the preparation of the showroom displays. Assisted in the creation of promotional materials.

 First United Corporation 

 Asian Leadership Institute