David Plaisance - Service Consultant Resume Simple
SUMMARY
To obtain a position that will allow me to utilize my skills and experience in the mortgage industry. I am a self-motivated, and organized professional with a strong work ethic, and a positive attitude.
SKILLS
  • transportation, automotive, answering, organization, listening, maintenance
  • pricing, reports
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Service Consultant

    West Corporation

    • Work with the organization to ensure that the transportation department is in line with the best practices and the customer experience.
    • Maintains customer satisfaction by answering questions and complaints from the sales and marketing teams. Coordinates with the IT department to resolve issues.
    • Works with the sales team to ensure that all maintenance and repair needs are met and the best practices for the customer.
    • Ensures that all the safety and security of the company is in accordance with the state and federal regulations and the laws of the organization.
    • Responsible for the development of the new B2B and customer service standards for the company. I was able to develop a positive relationship with the sales team and the leadership team.
    • Manages the daily operation of the branch, including the handling of all customer complaints, and listening to the customer's needs and concerns.
  • 2017-12-252017-12-25

    Product Planning Analyst

    Laser Quest

    • Generates and distributes monthly reports to the project managers and the business unit. Identifies and communicates variances to plan.
    • Coordinates with the pricing team to ensure that the data is accurate and up to date. This includes the review of the price, quantity, and price.
    • Performs analysis of financial data to determine the impact of new business initiatives and to provide recommendations for improvement. Review and analyze the performance of the company.
    • Provides technical support to the business units and the team. Develops and implements new processes and procedures. Analyzes data and makes recommendations to improve the quality of the process.

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