Seeking a position in the field of information technology where I can utilize my skills and experience to contribute to the growth of the organization.
software, operating systems, computers, troubleshooting, computer, telephone, basic, correspondence, communication, production, installation, technical support, networking, real time
deployment, google apps, reporting, project
Provided technical support for all computer systems, including troubleshooting, real-time printers, and software distribution. Worked with the customer to resolve issues.
Provide technical support to customers, including troubleshooting, and filing trouble tickets for the customer. I also work with the Supervisor to resolve issues and ensure that the production and service level agreements are met.
Work with customer support to resolve issues and provide technical assistance to clients. Troubleshoot and resolve problems. Perform routine tasks such as task assignment, and task assignments.
Excellent verbal and written communication skills to ensure that the networking issues are properly resolved. Worked with customers to resolve the issues and work with the customer to resolve the issue.
Responsible for the customer support and troubleshooting of the phone system and telephone calls. The basic knowledge of the ability to work with the customers to resolve the issues.
Maintain and manage the customer relationship with customers, including electrical, mechanical, and other technical support personnel. Develop and maintain strong relationships with customers.
United States Census Bureau
Provide project reporting and status updates to stakeholders. Communicate with business partners and customers. Review and analyze the requirements and present them to the client.
Worked with product owners to define and refine requirements for new features and enhancements. This included the creation of a new product backlog, and refining the user stories.
Assisted in the deployment of the new video conference system to the new York City. The company was a single point of contact for the customer.
Developed and managed a team of developers, designers, and testers to deliver a high quality product. Led the development of a new product offering.