Kraig Ferrell - Marketing Assistant Resume Simple
SUMMARY
To obtain a position that will utilize my skills and experience in the field of information technology. I am a self-starter with a strong work ethic.
SKILLS
  • staffing, management, production, clients, marketing
  • test, hp, safari, android, cases, quality, testing, qc, web, management, logging, mobile, office, quality center, reporting, writing, manual, test cases, ios
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Marketing Assistant

    Allstate Corporation

    • Develop, maintain, and maintain marketing materials and production management plans for the company. The program is to provide a 360 degree view of the customer.
    • Provided technical support to clients and internal staffing groups. Developed and maintained the program schedule. Worked with the team to develop and maintain the process.
    • Created and maintained a comprehensive project plan for the company to ensure the successful completion of the project. This included the creation of a new product and the scope of the project.
    • Developed and maintained a new product for the company to improve the efficiency of the sales team. This resulted in a reduction of customer complaints by 20%.
    • Manage and maintain a team of technicians, including the following: Project Manager, technical Lead, and customer service.
    • Provide technical support to the business users to ensure that the system is delivered on time. And Also, as a part of the team.
  • 2017-12-262017-12-26

    Software Test Engineer

    Golden State Overnight

    • Writing manual test cases and documenting test results using quality Center and HP-ALM. Uploading and uploading the documents to the management.
    • Experience in testing the web application on mobile devices and iOS and Android devices using the quality Center. Involved in planning and executing the test cases.
    • Writing and executing QTP scripts for the application and reporting defects.. This includes the creation of the test data and the results.
    • Involved in entering and tracking defects using quality Center. Used clear Quest to track and report the defects. Responsible for maintaining the Traceability matrix.
    • Involved in defect tracking using MS Office and reported defects to the QA team. Responsible for prioritizing the defects in the bug tracking tool.
    • Used JIRA for bug tracking and issue tracking and followed up with the development team to verify the status of the application.

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