Joyce Spencer - Customer Service Agent Resume Simple
SUMMARY
Highly motivated, personable, and organized professional with a strong work ethic and determination to complete tasks in a fast paced environment. Excellent communication skills and ability to handle multiple tasks simultaneously.
SKILLS
  • retention, typing, answering
  • customer service, manager, leadership, office, training, audits, supervisor, cashier, cash
WORK EXPERIENCES
  • 2017-12-262017-12-26

    Customer Service Agent

    Doctor's Hospital

    • Performed receptionist duties such as answering phone calls, greeting visitors, and maintaining a positive attitude. Also, maintained a high level of confidentiality.
    • Handled all incoming calls, emails, and faxes. I was responsible for the retention of the customer and the call center.
    • Typing, organizing, and maintaining all files and records. Maintain and update the company website. Provide information to the client.
    • Responsible for the development of a new client base and the creation of a new business. I also developed a network of the sales team to help them grow their business.
    • Worked with the sales team to develop and implement a new sales plan. The goal was to achieve the highest level of customer service.
    • Created a new client base and built a network of business owners. This resulted in a more efficient and effective way to generate a new business.
  • 2017-12-262017-12-26

    HOMES DEPT. SUPERVISOR

    Oregon Institute of Technology

    • Responsible for training and development of staff members. Supervised daily cash management, accounts payable, office Manager, and Cashier.
    • Performed all branch audits, including customer service, and leadership. I was responsible for the daily operation of the branch.
    • Worked with the branch Manager to ensure that all employees were in compliance with the company policies and procedures. Responsible for the daily operations of the branch.
    • Responsible for the Supervisor of the branch and the department of the company. The responsibilities included the development of the new employees, and the development of the staff.
    • Sales: Responsible for all aspects of the branch. The company was sold to the branch. This included the creation of a new customer base.
    • Assisted in the development of new business and personal relationships. Provided guidance to the sales team. Developed and implemented a plan to increase the number of customers and employees.

 Hirlekar Precision 

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