Melanie Crosland - Customer Service Agent Resume Simple
Highly motivated, personable, and organized professional with a strong work ethic and determination to complete tasks in a fast paced environment. Excellent communication skills and ability to handle multiple tasks simultaneously.
  • credit card, retention, adjustments, payments, credit, retail, satisfaction, client relations
  • payroll, sales tax, treasury, accounting, closing, adp, cash, reconciliations, filing, liaison, it, research, accounts payable, analysis, variance analysis, contracts, edi, a p, general ledger, reconciliation, tax, sap, invoices, corporate accounting
  • 2017-12-262017-12-26

    Customer Service Agent

    Pennsville Memorial High School

    • Maintain customer satisfaction by providing excellent customer service and answering questions regarding payments, adjustments, and deductions. Assist in the resolution of any outstanding issues.
    • Manage customer retention and service for retail customers. Provide excellent customer service. Work with customers to resolve issues.
    • Maintain customer relations and ensure that all client information is accurate and up to date. Provide support to customers and other departments as needed.
    • Resolve customer service issues and provide credit card assistance. Answer phone calls and emails. Maintain and update client files.
    • Resolve customer service issues and provide support to customers. Assist in the resolution of problems. Ensure that all client information is accurate and up-to-date.
    • Manage customer relations and resolve issues with customers. Maintain and update client files. Follow up on past due accounts.
  • 2017-12-262017-12-26


    Savers/Value Village

    • Performed accounts payable, receivable, and payroll functions. Prepared monthly, quarterly and annual financial reports, including P&L, balance sheet, cash flow, and bank reconciliations.
    • Monthly closing, reconciliation of accounts payable, AR, fixed asset, and other general ledger accounts. Assist in the preparation of annual audit reports.
    • Assist the accounting Manager with month end close, tax accruals, A/P aging analysis, vendor reconciliations, audit expense reports, and research and resolve invoice discrepancies.
    • Responsible for all aspects of accounts payable including invoice processing, purchase orders, invoices, expense reports, and audit.
    • Assist with month end close process: Audit and reconcile vendor accounts, resolve purchase orders, invoice, and check requests, prepare and maintain fixed asset register.
    • Prepare and maintain SOX documentation for all accounts payable and contracts. Reconcile and balance monthly payments to the general ledger.

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