Responsible for hiring, training, and coaching of sales team to ensure customer satisfaction and profitability. This was a key role in the development of a new client base.
Responsible for the development of sales and marketing strategies for the company. Responsibilities include: Customer service, product management, and merchandising.
Developed a new business development process that resulted in a retention rate of 6%. The first year of the company was sold to the largest retailer.
Worked with sales and service teams to develop and implement a new product development program. This resulted in a 10% reduction in annual revenue.
Created and implemented a new sales and service plan to improve the overall profitability of the company. This included the development of a new product line.
Marketing and sales and recruiting. Managed the entire organization of the company, including the development of a new system, and the creation of a new financial reporting system.
Provided training and coaching to the sales and operations staff in the development of new and existing customer service and relationship management.
Managed the development of a new retail sales team, which included the development of a new consulting program, and the creation of a promotional plan for the leadership team.
Developed and implemented a new corporate office and improved the company's first line of business by developing and implementing a comprehensive financial model to track and manage all aspects of the company.
Successfully managed a team of five employees, including the sales, Human Resource, and closing teams. Increased revenue by over 50%.
Successfully managed the conversion of a new accounting system to a new ERP system. Created and implemented a process to track and report on the financial performance of the company.