Developed and implemented a system of education and implementation of the clinical service and the patient care continuum. Served as the primary contact for the ICU, ED, and the department.
Improved staffing and patient care by providing clinical services to the outpatient clinic, and in collaboration with the Director of nursing, physician, and billing staff.
Oversaw all aspects of the clinical operations, including scheduling, customer service, and communication with physicians and other staff.
Successfully implemented a new practice model for the organization and the entire department of the hospital. I was accountable for the performance of the front desk and the ambulatory care team.
Established and maintained a strong relationship with the administrative and management team to ensure the highest quality of service and satisfaction.
Developed and implemented a new employee orientation program for the department. Oversaw the annual performance improvement activities for the facility, including the administration of the annual budget, and the development of a new hire training.
Developed and implemented a system for the management of the nursing staff, including but not limited to: training, data collection, and reporting of all medical records.
Developed and implemented policies and procedures for the nursing department, including the collection of all new and existing processes, and the development of the annual competencies for the staff.
Implemented the training and development of the nursing staff, including the management of the department of health and safety, and the administration of the first year.
Clinical Coordinator for the hospital and the facility for the nursing home. Liaison between the community and the public to ensure proper billing and collections of all patients.
Oversaw the daily staffing of the department, including scheduling, monitoring, and compliance with all federal and state regulations, and CLIA standards.