Seeking a position where I can utilize my skills and experience in the field of the company. I am a hard working and reliable and dedicated individual with a strong work ethic and a great desire to learn and grow.
fast paced, sales and, csr, collection, responsible, quota, billing
reconciliations, national accounts, outbound calls, troubleshooting, team leader, customer service, service, call center, responsible, technical, leader
Customer Service Representative
Handled customer inquiries and complaints in a timely and empathetic manner. Consistently met and exceeded sales and collection goals.
Dedicated to providing accurate and timely information to customers, responsible for meeting quota and billing goals. Ability to work well under pressure.
Maintained a high level of professionalism and a high volume of calls in a fast paced environment. Assisted customers with their mortgage accounts.
Provided excellent customer service to all customers and clients. Received and processed incoming calls from customers. Assisted with the development of new policies and procedures.
National Sales Support Representative
Standard Pacific Homes
Provided technical support to sales reps and customers. Assisted in the development of new customer accounts. Trained and motivated sales force on best practices.
Responsible for customer service, quality assurance, and leader in the development of new customer accounts. Managed and trained team of 10-15 sales representatives.
Provided support to the team lead to ensure that all inbound calls were processed in a timely manner and was able to handle escalated calls.
Managed and trained a team of 10-15 sales representatives on call Center, customer relationship building, and account reconciliations.