A highly motivated and enthusiastic customer service representative with a strong background in customer service and sales. I am a self-starter who is able to work well under pressure and a team player.
Liaison between the operations department and the customer service Supervisor, including the HR, payroll, and scheduling of employees.
Assists in the supervision of the staff, including scheduling, payroll, and documenting the daily operations of the company.
Provide conflict resolution to all levels of the office, including payroll, cash, and employee evaluations on a daily basis.
Provide feedback to employees on customer satisfaction and call center procedures. Maintain accurate records of all incoming and outgoing calls.
Reviews and evaluates employee performance and ensures compliance with all company policies and procedures. Completes and submits all required paperwork to ensure proper safety and adherence to company policies.
Create and maintain a daily log of all incoming and outgoing mail, and enter the information into the system.