Led sales training and development efforts for new and existing customers. Provided customer service and support to the sales team.
Managed the development of a new customer service program that resulted in a retention of over $1.5 million in annual revenue.
Managed the sales and service of all new and existing customer relationships. Provided leadership and direction to the sales team.
Worked with the marketing department to develop a new sales force for the education of the company. This included the implementation of a new web based tool to help the team improve the efficiency of the process.
Regional Sales Representative
Provided training to new employees on the importance of education and understanding of the company's products and services. This included the creation of a new and existing customer base, which resulted in a 40% reduction in the number
Conducted branch visits to ensure that all employees were in line with the bank's products and services; and provided customer service to the client base and assisted in the communication of the loan program.
Maintain and update customer files, including communication, and follow up on all new and existing customers. Assist with the design and execution of credit union products.
Increased branch profitability by over 200% in first year of employment. Achieved highest customer satisfaction rating in the region.
Responsible for cleaning up the customer and the product. Created and maintained a system of all products and services.