Anthony Wallace - Sales Consultant Resume Simple
SUMMARY
I am a highly motivated individual with a strong background in customer service, and the ability to work well with people. I have a proven track record of success in the healthcare industry.
SKILLS
  • adjustments, security, speaking, service, telephone, correspondence, credit, call center
  • medicare, medical, service, claims, customer service, research, quality
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Sales Consultant

    Bank of America

    • In addition to the customer service, I have been able to handle all correspondence, including the coordination of the loan and collection of the client.
    • Manage and handle customer complaints, provide customer service, and assist clients with answering questions and concerns. Ensure that all accounts are resolved and processed.
    • I have been able to work with the customer service and the clients to ensure that they are receiving the best interest of the customer.
    • Work with the customer service department to ensure that all clients are receiving the best possible care and services. Responsible for the resolution of customer complaints, and provide information to the company.
    • May be required for the billing process for the denial of the claims, and the coordination of the customer service.
    • Assist in the collection and processing of customer service accounts. Manage and resolve customer complaints, including credit card, and account receivable.
  • 2017-12-252017-12-25

    Customer Service

    AMG Services

    • Quality Assurance: Medical Director, Medicare, Medicaid, and private insurance companies. claims, customer service, and payment.
    • Participates in the development of research projects and develops and implements new and existing approaches to improve the efficiency of the company.
    • Managed and maintained all customer service lines, including but not limited to, customer service, account management, and client satisfaction.
    • Ensure that all customer service and satisfaction information is complete and accurate. Responsible for the coordination of the quality assurance and compliance of the company.
    • Identified and resolved issues with the application of the company. Managed the resolution of the loan and other related matters.
    • Provided support to the Director of the department in the absence of the Executive Director. Assisted in the development of policies and procedures.

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