Steve Stollar - Customer Service Manager Resume Simple
A results-driven IT professional with over 15 years of experience in the information technology field. I have worked in the area of data Center operations, network security, and project management.
  • metrics, project, sap, satisfaction, marketing, sales marketing, customer experience, salesforce, best practices, migration, tableau, business objects, quantitative, design, citrix, facets, research
  • focus, million, project, asset management, sales and, reports, project plans, customer experience, best practices, organization, management, executive management, scheduling, budget, quantitative, contracts, reporting, research, simultaneously
  • 2017-12-252017-12-25

    Customer Service Manager

    Farmington Public Schools

    • Developed and implemented a project management dashboard for the sales team to improve the overall workflow and design of the business process.
    • Provide training to business users on Tableau and Spotfire for business Intelligence and reporting purposes. Manage the deployment of the SAP HR system.
    • Manage and maintain a team of business Analyst, sales, marketing, and operations to ensure that the business needs are met.
    • Managed the development of a new customer satisfaction process for the sales team to develop a custom workflow for the business.
    • Create and maintain a focus on the Salesforce CRM workflow and provide a best practice for the implementation of the new business Intelligence platform.
    • Provide leadership and guidance to the team to develop and maintain a comprehensive knowledge of MDM and reports for the company.
  • 2017-12-252017-12-25

    Lead Analyst

    Douglas Elliman Real Estate

    • Responsible for the project management, including budget, forecasting, and financial reports. Identified and implemented solutions to meet business needs and objectives.
    • Managed the development of a new business process to support the sales and marketing of the customer satisfaction, including the creation of a new product offering, and providing a focus on the use of the best practices.
    • Led the development of a new business case for the sales and marketing department. Worked with the Finance team to identify and implement a process improvement program to improve the efficiency of the company.
    • Led and managed a team of 17 engineers, including the research, development, and closing of the financial and operational reporting and forecasting solutions.
    • Responsible for the overall program budget, including staffing, procurement, and financial management. Negotiated contracts and managed vendor relationships.
    • Developed and implemented a new PMO process to improve customer satisfaction, and reduce cost of ownership, and increased revenue by forecasting, scheduling, and implementing a new client satisfaction.

 building a resume 

Glever is our first step in revolutionize how we write. We start from resume because, well, everyone has a resume and it’s the “fire starter” of our career. Glever “learns” from millions of resumes and covers almost all job positions across industries. Using deep learning it builds models for grammar as well as keywords and skills, and it can generate contents with various level of “hints”.

 free resume samples