Steve Stollar - Customer Service Manager Resume Simple
SUMMARY
A results-driven IT professional with over 15 years of experience in the information technology field. I have worked in the area of data Center operations, network security, and project management.
SKILLS
  • metrics, project, sap, satisfaction, marketing, sales marketing, customer experience, salesforce, best practices, migration, tableau, business objects, quantitative, design, citrix, facets, research
  • focus, million, project, asset management, sales and, reports, project plans, customer experience, best practices, organization, management, executive management, scheduling, budget, quantitative, contracts, reporting, research, simultaneously
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Customer Service Manager

    Farmington Public Schools

    • Developed and implemented a project management dashboard for the sales team to improve the overall workflow and design of the business process.
    • Provide training to business users on Tableau and Spotfire for business Intelligence and reporting purposes. Manage the deployment of the SAP HR system.
    • Manage and maintain a team of business Analyst, sales, marketing, and operations to ensure that the business needs are met.
    • Managed the development of a new customer satisfaction process for the sales team to develop a custom workflow for the business.
    • Create and maintain a focus on the Salesforce CRM workflow and provide a best practice for the implementation of the new business Intelligence platform.
    • Provide leadership and guidance to the team to develop and maintain a comprehensive knowledge of MDM and reports for the company.
  • 2017-12-252017-12-25

    Lead Analyst

    Douglas Elliman Real Estate

    • Responsible for the project management, including budget, forecasting, and financial reports. Identified and implemented solutions to meet business needs and objectives.
    • Managed the development of a new business process to support the sales and marketing of the customer satisfaction, including the creation of a new product offering, and providing a focus on the use of the best practices.
    • Led the development of a new business case for the sales and marketing department. Worked with the Finance team to identify and implement a process improvement program to improve the efficiency of the company.
    • Led and managed a team of 17 engineers, including the research, development, and closing of the financial and operational reporting and forecasting solutions.
    • Responsible for the overall program budget, including staffing, procurement, and financial management. Negotiated contracts and managed vendor relationships.
    • Developed and implemented a new PMO process to improve customer satisfaction, and reduce cost of ownership, and increased revenue by forecasting, scheduling, and implementing a new client satisfaction.

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