Charles Allen - Customer Service Rep Resume Simple
To obtain a position in a company that will allow me to utilize my skills and experience to benefit mutual growth and success. I am a self-motivated, dependable, and a team player.
  • medicare, training, cms, claims, facets
  • insurance, loans, billing, mortgage, payments, computers, organized
  • 2017-12-252017-12-25

    Customer Service Rep

    J.C. Penney

    • Provided input to the Medicare and Medicaid services to ensure that all documentation is complete and accurate. This includes, but not limited to, the use of the company, the company, and the state.
    • Managed the CMS and the company's policies and procedures. This included the development of a new business Plan, and the creation of a new employee Handbook.
    • Performed data entry of claims and resolved issues with the accuracy of the system. Provided information to the team members to resolve any issues.
    • Maintained and updated training records for all employees. Verified accuracy of the information. Managed the company‚Äôs. The company.
  • 2017-12-252017-12-25

    Customer Service Representative

    UPMC McKeesport

    • Organized and maintained insurance information, handled payments, and processed invoices. Performed general clerical duties. Answered phone calls and scheduled appointments.
    • Assisted with insurance verification, cash posting, and appeals. Maintained and updated files, and prepared reports for closing.
    • Maintained a clean and safe work area, including, but not limited to, computers, supplies, and equipment, and other duties as assigned.
    • Making sure all invoices are filled out and paid for the billing department. Submitting insurance claims to the appropriate party.
    • Assist with the development of new marketing materials for the company. Create and maintain a positive relationship with the client.
    • Worked with the company to ensure all customer needs were met. Processed and resolved customer complaints. Maintained and updated client accounts.

 EEO Consultants