Trained and mentored new hires to ensure the highest level of customer service and quality standards. Maintained a high level of accuracy and efficiency.
Communicate with clients and provide excellent customer service to the customers. Assist in the resolution of issues and concerns.
Perform quality control and customer service duties as assigned. Follow up with customers to ensure that all information is received and processed in a timely manner.
Developed and implemented a workflow system for office staff to ensure timely and accurate processing of all transactions. Created and maintained a new process for tracking and recording of all expenses.
Processed cash payments, wire transfers, and shipping of all incoming and outgoing wires. Responsible for the daily banking of the company.
Provided assistance to the Director of Finance with the ordering of the company credit card and disbursement of funds. Prepared and submitted the monthly bank statements.