Mary Toll - Customer Service Associate Resume Simple
Seeking a position in a company that will allow me to utilize my skills and experience to benefit mutual growth and success. I am a self-motivated, dependable, and a team player.
  • customer service, responsible, cash, service, retail
  • mortgage, loans, file, communication
  • 2017-12-252017-12-25

    Customer Service Associate

    Korea University

    • Was responsible for the security of the customer service area and the office. Also, I was able to work in a fast paced environment.
    • Managed retail cash flow, including accuracy of invoices, receipts, and deposits. Maintained and monitored petty cash and financial statements.
    • Communicated with customers and staff to ensure customer satisfaction. Provided support to the sales team. Provided information and advice to callers.
    • Processed and distributed mail, emails, and other correspondence to customers. Resolved customer complaints. Communicated with customers and their representatives.
    • Ability to work independently and in a team environment. Able to handle multiple tasks. Able to prioritize and organize tasks.
    • Managed and maintained all customer service and business processes. Performed monthly audits of the company. Created and implemented a new marketing plan for the company.
  • 2017-12-252017-12-25

    Post Closing Specialist


    • Answered incoming calls, responded to inquiries, and forwarded calls to the appropriate person. Verified file information. Ensured that all customer service issues were resolved.
    • Provide customer services by answering questions and requests for customers. Assist in the planning and execution of the marketing campaigns.
    • Established and maintained relationships with key referral sources and communication lines. Developed and implemented new and revised policies and procedures.
    • Managed and resolved customer issues, including answering questions and concerns. Maintained and updated client files. Provided information to customers on a daily basis.
    • Managed and resolved customer complaints, including but not limited to, accounts payable, accounts receivable, and tax information.
    • Assist in the development of a new process for the company website. I am also a member of the file team.

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