Seeking a position in a company that will allow me to utilize my skills and experience in the field of finance and accounting. I am a self-motivated, and organized professional with a strong work ethic.
compliance, customer service, banking
Community Loans of America
Manage and maintain all safety and quality control for the company, including email, phone, and faxes. Maintain and update the customer files.
Managed the daily operations of the company, including the development of a new product line, and the creation of a new customer base.
Increased sales by over 50% in first year of employment. The company grew from $1.5 million to $2.
Worked with sales team to ensure that all orders were shipped to customers. Ensured that all customer needs were met.
Maintained and updated all customer files and records. Prepared and processed daily sales orders. Managed and maintained customer accounts.
Created and maintained a database of all incoming and outgoing mail. Prepared and distributed weekly and monthly reports to the warehouse.
Assistant Branch Manager
Developed and maintained customer service standards and policies. Trained and coached new employees. Provided guidance and direction to staff.
Provide banking services to branch personnel and ensure compliance with bank policies and procedures. Review and approve all transactions.
Responsible for the daily operations of the branch, including the development of new employees. Trained and coached staff on the proper behaviors.
Created and implemented a new branch sales process to increase sales. Trained and mentored new employees. Provided training to the business and was promoted to the branch Manager.
Developed and maintained relationships with local and national customers. Provided excellent customer service. Provided exceptional customer service. Assisted in the development of new business.
Responsible for the daily operations of the branch, including the development of new business and customer service. Managed the branch office and teller staff.