Ensures that all patient information is complete and accurate, and in a timely manner, including, but not limited to, insurance, documentation, and payment.
Maintains a clean and orderly work area, including but not limited to, front desk, customer service, and benefits.
Managed the front desk and the reception desk, including answering incoming calls, and directing clients to the appropriate party.
Check insurance claims, collect co-pays, and enter data into computer. Enter and retrieve telephone and mail.
Managed and maintained all aspects of the company and the facility. Provided support to the Director of the department.
Patient Access Representative
University High School
Worked closely with the front desk Coordinator to ensure the highest quality of service to patients and their families. Established and maintained a positive relationship with the community.
Patient scheduling, referrals, and other duties as assigned by the manager. I was also trained in the use of the electronic health record system.
Assist with insurance benefits and precertification for patients. Verify and update demographics. Maintain and file patient charts. Provide information to the medical staff.
Performed the collection of data entry and clerical functions of the clinic and the organization of the billing department. Assisted in the development of a new hire orientation program for the patient.
Maintain a high level of customer service by multitasking and organizing daily schedules.... When needed. Worked with the Director of health and wellness.
Demonstrate ability to work independently and in a team environment. Communicate effectively with patients, families, and other members of the health care team.