Developed and implemented a new product management process to ensure the highest level of service and quality of the client.
Manage HR and benefits management including: recruiting, performance management, and employee relations. Develop and maintain a strong working relationship with the sales team.
Manage a team of 5 employees, including customer service, and the delivery of a high level of customer service.
Created staffing plans for new and existing employees, including negotiation of contracts, and contract negotiations. Managed and coordinated the development of a new business plan.
Managed the development of a new product management strategy that resulted in a 10% increase in revenue. Ranked in the top 5 percent in the region.
Implemented a new business development process for the global sourcing team, which resulted in a reduction of over $1.
Customer Service Manager
University of Lima
Led negotiation and execution of a new client contract with a focus on the development of a new customer base.
Manage the communications and customer service of all client and prospect clients, including the call Center, payroll, and operations.
Developed and implemented a new customer service program that resulted in a successful sales growth and increased client satisfaction and management.
Responsible for the development of new business development and marketing strategies. In addition to the creation of a new client base, the company grew from a negative to a positive, profitable portfolio.
Responsible for project management, including project management, client relations, and customer service. This included the development of a new product line, and the creation of a new business.
Developed and executed marketing strategy for the branch to achieve desired sales goals and increased revenue by over 300%. Managed the branch’s largest customer base.