Bennie Kowalski - Customer Service Manager Resume Simple
SUMMARY
To obtain a position that will enable me to utilize my skills and experience to help the company achieve its goals. I am a self-motivated, and organized professional with a strong work ethic.
SKILLS
  • customer service, operations, budget, coaching, increase
  • executive management, management, pricing
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Customer Service Manager

    Service Merchandise

    • Created a team of recruiters to increase productivity and customer service satisfaction. Managed operations and coaching of staff. Trained and mentored new employees.
    • Managed the budget process for the company, including the creation of a new corporate headquarters. Worked with the sales team to develop a new business plan.
    • Implemented a new product line to improve customer satisfaction and profitability. Developed and maintained a strong working relationship with customers.
    • Review and approve loan applications for accuracy and completeness. Work with the credit department to ensure that all loans are processed in a timely manner.
    • Developed and implemented a new process to track and report on the sales of the company. Worked with the business to develop a new customer service program.
    • Develop and maintain relationships with customers and vendors. Provide excellent customer service. Follow up on all open items.
  • 2017-12-252017-12-25

    Senior Account Executive

    Fluor Enterprises, Inc

    • Led the development of a new pricing model for the executive management team. This resulted in a 10% reduction in the number of deals.
    • Created a new business plan and implemented a new sales process. Developed a comprehensive financial model to track the company's performance.
    • Developed a new process to track and analyze the sales of the company. I was able to increase the number of loans sold by the company.
    • Manage the accounts payable process for the company, including the creation of a new vendor file. This includes the review of all invoices and purchase orders.
    • Managed and maintained a high level of customer service and satisfaction. This included providing excellent customer service, and addressing any concerns.
    • Developed and implemented a new process to track and report on the sales of the products. Also, worked with the sales team to develop a plan to improve the customer experience.

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