Danielle Schloss - Customer Service Manager Resume Simple
SUMMARY
I am a highly motivated, results-oriented, and dedicated professional with a proven track record of success in the areas of customer service, and operations.
SKILLS
  • forecasting, analytics, management, internet, credit, customer service, b2b, account management, customer relations, problem resolution, retail, b2c
  • forecasting, planning, purchasing, inventory, file, forecasts, distribution, purchase orders, maintenance
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Customer Service Manager

    Columbia Business School

    • Work with sales, merchandising, QA, and management to develop and implement a new product development process. Provide analytics and forecasting for the retail business.
    • Manage customer service and sales team to ensure that all client needs are met and the best practices for the marketing department.
    • Develop and maintain customer relations and relationships with sales team and customers to ensure quality and efficiency of credit and collections.
    • Support sales team with customer service, product management, and QA. Provide feedback to improve the performance of the team.
    • Lead the development of a new customer service program to ensure the highest level of customer satisfaction and the delivery of the sales cycle.
    • Responsible for the development and management of B2B and customer service initiatives. Work with sales team to ensure that all product and services are in line with the client.
  • 2017-12-252017-12-25

    Purchasing Administrator

    Baylor College of Medicine

    • Manage inventory, including maintenance of all parts and accessories, and the production of the pricing and delivery of the materials.
    • Coordinate with purchasing department to ensure proper distribution of materials, work orders, and other material for the planning process.
    • Analyze and reconcile purchase orders and forecasting to ensure accuracy. Monitor and report on the status of the project.
    • Assist in the preparation of the annual budget and quarterly forecasts. Review and analyze the actual vs. Budgeted variances.
    • Create and file monthly and quarterly royalty statements for all customers. Work with sales team to ensure that the customer is in agreement with the terms of the contract.
    • Maintained and updated vendor files and records in accordance with company policies and procedures. Prepared and processed all invoices for payment.

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