Dean Rojas - Customer Service Manager Resume Simple
I am a highly motivated, results-driven, and dedicated professional with a proven track record of success in the areas of sales, customer service, and operations.
  • front end, manager, training, merchandising, management, office, reports, pc, cash
  • manager, general office, reports, office, budget, statistics, budget analysis, analysis, data entry
  • 2017-12-252017-12-25

    Customer Service Manager

    American Express

    • Worked with the merchandising Manager to create and maintain reports for the department. This included the creation of a new website and the tracking of all the information.
    • Manage front office operations, including: reservations, front-end, and reception, and all other duties as assigned by the Controller.
    • Created and maintained a PC-based management system to track and monitor cash flows. This was a key role in the development of a new product.
    • Developed training materials for new employees and trained new employees. Created and maintained a system of all processes and procedures for the department.
    • Created and maintained a database of all new and existing clients to ensure that the company was in compliance with the company's policies and procedures.
  • 2017-12-252017-12-25

    Sales Analyst


    • Assisted the Director of Finance with the preparation of financial statements, statistics, reports, and computer data for the budget office.
    • Assisted the accounting Manager with data entry and financial statements. Maintained and updated the company's website. Analyzed and reported on the company‚Äôs performance.
    • Created financial statements for senior management to show the company's performance. Compared actual to budget and forecast. Prepared monthly and quarterly sales trend report.
    • Prepared and analyzed monthly sales analysis report. Performed weekly sales forecast. Provided support to the sales team. Assisted with the preparation of the annual operating plan.
    • Prepared and maintained financial records for the company. Also, assisted with the preparation of the monthly financial statements.
    • Reconciled bank statements, general ledger accounts, and other financial statement accounts. Maintained chart of accounts. Reconciled bank statements.

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