Barbara Comeaux - Customer Service Manager Resume Simple
SUMMARY
PMP certified project Manager with over 15 years of experience in IT infrastructure management, software development, and customer support. Experienced in managing multiple projects simultaneously.
SKILLS
  • project, project plans, training, management, product management
  • network, service
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Customer Service Manager

    Indiana University

    • Provided project management and training to the team on the use of the product development life cycle. Developed and implemented the use cases.
    • Led the product management team to develop and maintain a new product roadmap. Managed the development of a new product backlog.
    • Created and maintained a comprehensive product roadmap for the company. This included the creation of a new product roadmap, and the development of the use cases.
    • Created and maintained a comprehensive product roadmap for the company. Led the development of a new product offering. This included the creation of a detailed business case, and the use of the use of the.
    • Created and maintained a comprehensive product roadmap for the use of the new product development. Provided technical support to the team.
    • Managed and delivered a new product development life cycle (SDLC). Developed and implemented a process to develop and maintain a comprehensive customer-facing application.
  • 2017-12-252017-12-25

    Senior Corporate Account Manager/Service Manager

    Naval Postgraduate School

    • Provided customer service to customers and partners to ensure that the network is in place. This was a key part of the company.
    • Provided technical guidance to the team to ensure that the project is delivered on time and within budget. I was responsible for the development of the project.
    • Provided technical support to the customer and the company. Developed and maintained a strong relationship with the client. Managed the development of the company's first ever-changing environment.
    • Collaborate with cross-functional teams to ensure that the product is delivered on time. The highest level of customer satisfaction.
    • Implemented a new product for the company to improve the efficiency of the sales team. Provided the ability to sell and sell the products.

 Work & Family Connection 

 Union of Information Technology Enterprises (UITE)