Responsible for the management of all credit card accounts for the company, including the development of a new customer service program, which included the creation of a new account for the clients.
Managed all aspects of the company including: hiring, training, performance reviews, and disciplinary actions. Provided guidance to staff on the job responsibilities.
Implemented new procedures to improve customer service and reduce errors in the company’s accounts receivable. The first year of the company was able to make the best possible payment for the company.
Supervised and trained accounts receivable staff and sales team. Managed customer service and sales teams. Developed and implemented a new banking relationship.
Rose State College
Provided training to new employees on the design and execution of marketing and sales strategies, including the creation of a new account management system.
Marketing, advertising, and social media. Created and maintained a Facebook page for the entire company. Developed and implemented a new process for tracking and monitoring all sales, POs, and reporting.
Provided support to the sales team, including the design, implementation, and training of marketing and sales teams to ensure the success of the company.
Developed and implemented a new marketing campaign for the company. Managed the development of a web based application for the sales team.
Worked closely with sales, marketing, IT, communications, operations, and customer service to provide training to new team members on the use of the POS system.
Responsible for the creation and maintenance of the marketing and sales reports for the retail, wholesale, and consumer products.