Ricky Hester - Customer Service Rep Resume Simple
SUMMARY
Seeking a position in a company that will allow me to utilize my skills and experience to benefit mutual growth and success. I am a self-motivated, dependable, and a team player.
SKILLS
  • service, coordination, claims, customer service, outpatient, therapy
  • access, presentations, powerpoint, patient, liaison, hospital
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Customer Service Rep

    Michigan State University

    • Managed the coordination of outpatient services to ensure the benefits of service delivery. Established a medication therapy plan for patients and families.
    • Performed claims processing, data entry, and customer service. Maintained and updated records for all patients. Provided information to the health department.
    • Identified and implemented new and existing clinical programs for the community. Provided education to patients and families. Developed and maintained a comprehensive patient care plan.
    • Developed and maintained a positive working relationship with the referral sources. Worked closely with the physician to ensure that all patients were seen in a timely manner.
    • Conducted monthly meetings with the Director of health and wellness and the community to discuss the needs of the residents.
    • Worked with the community to develop a new program for the community. Assisted in the development of a health fair.
  • 2017-12-252017-12-25

    Customer Service Rep

    Chevron Refinery

    • Assisted with patient access to discharge planning and case management. Served as liaison between hospital and community resources. Developed and implemented new policies and procedures.
    • Provide presentations to local community, including PowerPoint, PowerPoint, and PowerPoint. Participate in weekly meetings. Develop and implement strategies to improve the health of the residents.
    • Provided assistance to patients with activities of daily living such as bathing, grooming, dressing, and toileting. Performed basic life support.
    • Assisted in the development of a new program for the community. Participated in the community outreach program. Provided education to patients and families.
    • Worked with patients to ensure that all medications are taken and their needs are met. This includes the care of the elderly.
    • Created a comprehensive training program for the community and provided a better understanding of the health and wellness of the community.

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