Booker Hilley - Customer Service Rep Resume Simple
SUMMARY
Seeking a position in a company that will allow me to utilize my skills and experience in the field of the field of the organization.
SKILLS
  • customer service, adjustments, supervisory, supervisory skills, troubleshooting, training, call center, process improvement, customer services, reports
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Customer Service Rep

    Jewel-Osco

    • Provides technical support and training to the sales team and customer service representatives. This includes the development and implementation of new procedures and policies, and the maintenance of the customer service department.
    • Provides customer service to employees by providing excellent customer service and training. Assists in the development of new and existing policies and procedures.
    • Provides technical assistance to employees by providing technical support, troubleshooting problems, and preparing reports for supervisor. Acts as a liaison between the company and the customer service.
    • Provide customer service to the account Manager and the IT department. Ensure that all client needs are met and resolve any issues.
    • Assist in the development of new customer service and sales skills. Responsible for the resolution of all problems and complaints in a timely manner.
    • Customer service, conflict resolution, and adjustments. Work with the team to resolve issues. Assist in the development of new processes and procedures.

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