Margaret Fenstermacher - Customer Service Manager Resume Simple
SUMMARY
Seeking a position as a Registered nurse in a health care facility where I can utilize my skills and knowledge to provide quality patient care.
SKILLS
  • teaching, service, compliance, training, liaison, customer service
  • technology, keyboarding, computer, computers
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Customer Service Manager

    Catholic Community Services

    • Training and education of staff on the use of computers and equipment to ensure compliance with customer service requirements. (e.
    • Acted as liaison between the department and the community, including the development of teaching materials, policies and procedures.
    • Maintained and updated all policies and procedures for the department. Developed and implemented a new employee Handbook. Conducted monthly audits and ensured compliance with all regulatory agencies.
    • Increased the number of over 100,000 patients per month by 20%, and improved overall revenue. This included the creation of a new marketing plan for the organization.
    • Provides leadership and direction to the department and the community. Oversees the development of the annual budget and the fiscal budget.
    • In charge of all aspects of the day-to-day operations of the facility. Duties include: scheduling, payroll, hiring, training, and supervising, mentoring, and disciplining.
  • 2017-12-252017-12-25

    Middle School Teacher

    Dublin Coffman High School

    • Computer Skills: Microsoft office, computers, social media, and other internet-based tools. I have been able to work in a team setting.
    • Organized and implemented a classroom curriculum for the students in the classroom setting. Trained in the use of the electronic health record system (EMR).
    • Developed and implemented a curriculum for the use of technology and software. I was able to teach students how to use the use of a variety of equipment and techniques.
    • Trained in the use of a variety of software including: Microsoft office, and the Internet. Experience with the use of the electronic health record system.
    • Knowledge of the Internet, the Ross, and other related tools.., I have experience in the following: The school of the campus.
    • Computer Skills: MS office suite, Excel, power Point, and Outlook. The Internet is a great emphasis on the ability to work in a fast paced environment.

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