Karen Rosales - Customer Service Manager Resume Simple
I am a seasoned professional with over 20 years of experience in the fields of IT, and project management. I have a passion for building and maintaining relationships, and to solve problems.
  • focus, quality, satisfaction, maintenance, implementation, help desk, service
  • 2017-12-252017-12-25

    Customer Service Manager

    Archer Daniels Midland

    • Provide customer support and quality service to the client and the customer. Perform root cause analysis and resolve issues with the help Desk team.
    • Developed and implemented a focus on customer satisfaction and implementation. Created and maintained a strong relationship with the client.
    • Led the maintenance of a new product to support the company‚Äôs business. These projects were in-house and on-site.
    • Created and maintained a strong relationship with the customer and the client. This included the ability to work on a team of technical and business.
    • Provide technical support to the customer and the sales team to ensure that the highest level of service delivery is met.
    • Manage and coordinate the development of a new product offering to meet customer needs. Work with customers to ensure that the products are delivered on time.

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