Lee Hayes - Office Manager Resume Simple
I am a highly motivated, detail oriented, and results-driven professional with over 20 years of experience in the healthcare industry. I have extensive experience in the medical field.
  • responsible, operations, insurance, reconciliation, training, billing, claims, medical records, therapy, medical
  • insurance, medicaid, allscripts, service, front desk, operations, responsible, surgery scheduling, administrative, community outreach, scheduling, training, kronos, reconciliation, collection, clinical, billing, hospital, organization, efficient, patient, payroll, medical records, cash, medical
  • 2017-12-252017-12-25

    Office Manager


    • Managed all aspects of operations including billing, insurance claims, and medical records. Developed and implemented training programs for new employees.
    • Responsible for the reconciliation of all therapy services and other related information. Reviews and maintains the appropriate records for the billing department.
    • Provide assistance to residents with activities of daily living. Perform physical therapy, such as: bathing, grooming, dressing, etc.
    • Maintain and manage all aspects of the clinic and the practice. Manages the practice's operations and maintenance of the department.
    • Ensure that all customer service and satisfaction goals are met and exceeded. Provide support to the management team in the development of the company policies and procedures.
    • Maintain and monitor the quality and integrity of the department. Ensure that all policies and procedures are followed and in compliance with state and federal laws.
  • 2017-12-252017-12-25

    Practice Manager

    Larkin Community Hospital

    • I was also involved in the billing, coding, insurance verification, and clinical practice. Developed and implemented a new EMR system for the practice.
    • Responsible for all aspects of the practice management, including but not limited to: scheduling, billing, insurance reconciliation, and payroll.
    • Maintained administrative and patient care operations, including billing, coding, and insurance verification. Managed the training of new staff.
    • Managed front desk operations including patient registration, billing, insurance claims, and customer service. Ensured all clinical documentation was completed and submitted.
    • Managed and maintained all clinical documentation and billing information for the practice. Provided medical records and insurance information to the appropriate provider.
    • Maintained accurate billing and coding documentation for all clinical and insurance carriers. Ensured proper filing of patient charts and submitted to appropriate staff.

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