Robert Kelley - Customer Service Manager Resume Simple
SUMMARY
Seeking a position in a company that will allow me to utilize my skills and experience to provide quality care to patients. I am a highly motivated individual with a strong work ethic, and the ability to work well with people.
SKILLS
  • management, quality assurance, office, service, hiring, training, satisfaction, triage, spreadsheets, customer service, quality
  • customer service, inventory, responsible, multitasking, service
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Customer Service Manager

    Associated Wholesale Grocers

    • Ensure all customer service and billing information are accurate and complete. Provide training to office staff and management. Maintain and manage the department.
    • Manage quality assurance, documentation, and customer satisfaction. Provide support to the Director of nursing. Maintain and update all records and files.
    • Operated and maintained a high volume of phone triage system. Completed all required paperwork and forms. Worked with the company to ensure that all employees were properly trained.
    • Inventory control, hiring, firing, and disciplinary actions. Maintain and update employee files. Perform monthly and quarterly meetings.
    • Spreadsheets, and reports. Maintains and updates job knowledge. Completes and submits annual reports. Review and approve all invoices and statements.
    • Ensure all staff are trained and equipped with proper documentation. Perform daily operations of the office. Manage and maintain the billing department.
  • 2017-12-252017-12-25

    Specialist

    Nationwide Insurance

    • Responsible for customer service, inventory, and customer service. Proficient in all aspects of the practice. This includes, but not limited to, answering multi-line phone, and maintaining a clean and safe work
    • Demonstrates a high level of customer service and flexibility. Consistently interact with customers and their families. Answer questions and provide information to callers.
    • Demonstrated flexibility and ability to multitask and work independently. Excellent multitasking skills. Frequently assigned to different departments. Able to handle multiple tasks.
    • Worked with the sales team to ensure that all customer needs were met and exceeded. Maintained a positive work environment.
    • Ability to work independently and in a team environment with a team of 10 people. This includes, but not limited to, the following: The ability to work in a fast paced environment.

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