Daniel Ricardo - Customer Service Agent Resume Simple
SUMMARY
I am a highly motivated individual with a strong work ethic, and a passion for helping others. I have a proven track record of success in the healthcare industry.
SKILLS
  • insurance, email, claims, fax, inspections, medical
  • correspondence, quality
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Customer Service Agent

    Express Jet Airlines

    • Maintained medical records for insurance claims, file, and fax. Performed all duties as assigned. Prepared and submitted reports.
    • Maintained a file for all incoming calls and email for the client. Provided information to customers on the proper use of medications.
    • Reviewed and analyzed data to determine if recipes were not available. Maintained a clean and safe work environment. Kept track of all equipment.
    • Assist with inspections of the company and ensure that the customer is not available. The client is a member of the business.
    • Worked with the Director of the department to ensure that the company is in compliance with the state and federal regulations.
    • Maintained a high level of customer service and provided support to the sales team. Worked with the company to ensure that the customer is aware of the customer's needs.
  • 2017-12-252017-12-25

    Customer Service Agent

    Etecsa

    • Created and maintained a system of all correspondence to ensure quality and accuracy of the data. Reviewed and edited the final reports.
    • Created and maintained a database of all new and existing products. Developed and implemented a system for the quality assurance program.
    • Prepared and submitted reports for the company and the state of the Ministry of health. Maintained the integrity of the information.
    • Reviewed and resolved customer complaints and provided information to customers on a daily basis. Communicated with the client and account managers to ensure that all products were being processed.
    • Perform all duties of the company to ensure that the customer is in a timely manner. The ability to work in a fast paced environment.
    • Working with the company to ensure that all customer needs are met. This includes, but are not limited to, the following: The administration of the right, right, and right route.

 Executive Development International (EDI) 

 Winability Software Corporation