Sarah Perez - Customer Service Associate Resume Simple
SUMMARY
I am a highly motivated individual with a strong work ethic, and a willingness to learn new skills. I have a strong background in customer service, and the ability to work well with others.
SKILLS
  • management, service, leadership, receiving, customer service, shipping, responsible, coaching, exceed, organization, switchboard, satisfaction, safety
  • safety, service, telephone, administrative, record keeping, customer service, documenting, administrative tasks, answering, call center
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Customer Service Associate

    Sears Holdings

    • Provide customer service and quality assurance support to all customers. Manage inventory and organization. Ensure that the customer satisfaction is maintained.
    • Responsible for the security and management of all customer complaints, including but not limited to, customer service, security, and database entry.
    • Provide leadership and coaching to employees to ensure that the customer is aware of the safety of the clients. Identify potential problems and recommend solutions.
    • Assist with shipping and receiving of customer products and orders. Reconcile and retrieve customer requests. Enter data into the computer system.
    • Maintain and update customer service information and answer questions and concerns. Ensure all documents are completed and filed appropriately.
    • Maintain and update customer information and answer questions regarding the customer service. Provide support to customers in the resolution of issues.
  • 2017-12-252017-12-25

    Transit Operator

    Oxford University Press

    • Assisted clients with communication and customer service, including answering the phone, greeting guests, and ensuring all safety and administrative requirements are met.
    • Provided information to clients, attorneys, and other departments regarding the customer service, data entry, and telephone inquiries.
    • Completed all required paperwork, including but not limited to, filing, faxing, and copying. Maintained and enforced safety standards.
    • Provided customer service to all customers, including the sales, sales, and account managers. Also, created and maintained a positive work environment.
    • Performed general administrative duties including documenting, filing, and maintaining records. Assisted with the preparation of reports. Prepared and presented reports.
    • Assisted with the daily record keeping of the client and administrative records. Created and maintained a comprehensive calendar for all employees.

 South China Morning Post 

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