Clara Thomas - Customer Service Manager Resume Simple
SUMMARY
To obtain a position in a company where I can use my skills and experience to contribute to the organization's success. I am a self-starter with a strong work ethic.
SKILLS
  • operations, satisfaction, benefits, solutions, audits, credit card, training, credit
  • cctv, law enforcement, audits
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Customer Service Manager

    Hillcrest Healthcare System

    • Perform training and support to ensure the highest level of customer satisfaction and benefits. Develop and maintain the company's first ever-line business plan.
    • Manage and coordinate the development of the credit card operations for the company. Develop and maintain the program and procedures for the use of the new system.
    • Develop and implement a new system to improve the efficiency of the company to ensure the best possible solutions are delivered on time and within budget.
    • Perform audits and reviews to ensure that all systems are properly documented and followed. Managed the development of the system.
    • Manage and maintain a team of 5 members of the company to ensure that all projects are completed on time and within budget.
    • Assist in the development of new and existing processes and procedures. Maintain and update the company‚Äôs standard operating procedures.
  • 2017-12-252017-12-25

    Loss Prevention Associate

    Laser Quest

    • Responsible for the maintenance of the contract and the contract negotiation. This includes the creation of the new hire orientation and termination of the facility.
    • Develop and maintain the company's first ever-line audits and procedures for the company. I have been responsible for the development of the new and existing systems.
    • Manage the day-to-day operations of the company and the U.s. Department of Defense.
    • Manage the installation of the Cisco routers and switches. The main objective of the core team is to provide a Unified view of the data.
    • Provide support to the client and the field team to ensure the proper operation of the equipment and the customer.

 Starwood Hotels and Resorts 

 Sage Auction, LLC