Melvin Spivey - Customer Service Manager Resume Simple
SUMMARY
To obtain a position in a progressive organization that will allow me to utilize my skills and experience to provide quality care to patients. I am a highly motivated individual with a strong work ethic, and a commitment to excellence.
SKILLS
  • responsible, supervisory, coordination, manager, service, leadership, customer service, marketing, planning, and marketing, hiring, quantitative, administrative, communications, compliance, training, quality, interviewing, budget
  • bi, supervisor, service, customer service, customer services, payroll
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Customer Service Manager

    MetroHealth Hospital

    • Conducts administrative and operational functions of the department. Manages the development and implementation of the quality management program, including the coordination of the annual budget, strategic planning, and reporting.
    • Maintains and manages the overall customer service and retention process. Develops and implements the organization's strategic Plan, including but not limited to, hiring, termination, coaching, counseling, and disciplinary actions.
    • Works with marketing and leadership team to develop and implement strategies to achieve goals and objectives. Monitor and manage the retention of the department.
    • Conducts employee retention activities, including interviewing, hiring, and evaluating employees. Responsible for the development, training, and coaching of staff and Associate volunteers.
    • Develops and maintains supervisory policies and procedures. Provides managerial support to the sales team. Assists in the development of new business plans.
    • Develops and implements strategic plans for the communications Manager and Associate Director of operations. Identifies potential issues and recommends improvements to improve customer service.
  • 2017-12-252017-12-25

    Coach

    Primerica Financial Services

    • Demonstrated ability to work independently and in a team environment with a variety of customer service and billing staff. I was able to handle multiple tasks.
    • Worked with the supervisor to ensure that all payroll was completed and bi-weekly. Maintained and updated the company's business plan.
    • Assist with the development of the client and the program. This includes the creation of a new and ongoing system for the client.
    • Perform all duties in a timely manner, including the creation of a client-centered environment. (e.
    • Ensure that the client is in the event of the customer and the company. Provide support to the sales team.
    • Provide support to the client and the company in the absence of the sales Director. As a result, I have been a member of the team.

 Cynthia David and Associates 

 Soil Foodweb Incorporated