Melvin Spivey - Customer Service Manager Resume Simple
To obtain a position in a progressive organization that will allow me to utilize my skills and experience to provide quality care to patients. I am a highly motivated individual with a strong work ethic, and a commitment to excellence.
Conducts administrative and operational functions of the department. Manages the development and implementation of the quality management program, including the coordination of the annual budget, strategic planning, and reporting.
Maintains and manages the overall customer service and retention process. Develops and implements the organization's strategic Plan, including but not limited to, hiring, termination, coaching, counseling, and disciplinary actions.
Works with marketing and leadership team to develop and implement strategies to achieve goals and objectives. Monitor and manage the retention of the department.
Conducts employee retention activities, including interviewing, hiring, and evaluating employees. Responsible for the development, training, and coaching of staff and Associate volunteers.
Develops and maintains supervisory policies and procedures. Provides managerial support to the sales team. Assists in the development of new business plans.
Develops and implements strategic plans for the communications Manager and Associate Director of operations. Identifies potential issues and recommends improvements to improve customer service.
Primerica Financial Services
Demonstrated ability to work independently and in a team environment with a variety of customer service and billing staff. I was able to handle multiple tasks.
Worked with the supervisor to ensure that all payroll was completed and bi-weekly. Maintained and updated the company's business plan.
Assist with the development of the client and the program. This includes the creation of a new and ongoing system for the client.
Perform all duties in a timely manner, including the creation of a client-centered environment. (e.
Ensure that the client is in the event of the customer and the company. Provide support to the sales team.
Provide support to the client and the company in the absence of the sales Director. As a result, I have been a member of the team.