Kenneth Sitzes - Customer Service Manager Resume Simple
SUMMARY
I am a highly motivated, results-oriented, and dedicated professional with a proven track record of success in the following areas: Project management, and customer service.
SKILLS
  • problem solving, technology, quality control, satisfaction, process development, retention, process improvements, customer service, manager, operations, entry level, pipeline
  • logistics, quality control, strategy, testing, customer service, manufacturing, manager, team leader, shipping, liaison, organization, warehouse, operations, budget, audit, ordering
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Customer Service Manager

    Gadsden State Community College

    • Responsible for training and supervising a team of five to develop and implement a new sales process. Provide leadership and training to the sales team.
    • Team leader for the sales team. This was a key player in the integration of a new business. I was responsible for the entire office.
    • Managed the operations of the technology department, including the development of a new customer service team, and the training of the sales force.
    • Manage and develop training programs for sales team, including customer satisfaction, product development, and quality assurance. Work with the sales team to ensure that all new products are being used to meet the needs of the
    • Work with the marketing team to develop and implement a new product development program. Manage the training of the sales team to ensure the best practices and procedures for the entire company.
    • Responsible for training and mentoring new employees on the use of SAP. I also help to develop a process to increase efficiency and accuracy of the organization.
  • 2017-12-252017-12-25

    Finance Supervisor

    Universidad Rafael Urdaneta

    • Acted as a liaison between the accounting and logistics department, warehouse Manager, and the supply chain team to ensure that the business needs were met.
    • Managed the logistics and operations of the company, including the development and implementation of a new process, and the creation of a new budget system.
    • Provided quality assurance and QA support for the distribution of the products and services, including the development of a new computer system, and the creation of a new security and communication system.
    • Led the implementation of a new security management system, which included the development of a new computer system, and the creation and distribution of a more efficient and effective communication process.
    • Improved quality control by monitoring and implementing a new computer system for the company, which included the implementation of a new software, and the creation of a web-based application to track and report on the security
    • Led the implementation of a new manufacturing strategy, including monitoring and reporting on the company's performance. Developed and implemented a process to track and audit employee satisfaction.

 T-storm Weather 

 Lexias Incorporated