Steven Watkins - Customer Service Manager Resume Simple
SUMMARY
I am a dedicated, hard working, and reliable individual who has a strong work ethic, and a passion for helping others. I have a strong background in customer service, sales, and marketing.
SKILLS
  • management, design, service, technical support, marketing, and marketing, product development, contracts, testing, product management, scheduling, training, satisfaction, deployment, clinical
  • correspondence, technical support, customer support
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Customer Service Manager

    Northwestern Technological Institute

    • Provided customer satisfaction and technical support to the company. Assisted in the development of contracts and processes. Developed and implemented a new employee orientation program.
    • Developed and implemented a new process for the implementation of the company-wide system, which included recruiting, training, and managing the customer service line.
    • Managed the development of new product line, including the design, integration, and management of the business intelligence platform.
    • Developed and implemented new product testing and marketing strategies for the company. Managed the development of the business plan and coordinated the development of the project.
  • 2017-12-252017-12-25

    Technical Support Manager

    Complex Care Solutions

    • Provided support and guidance to the project managers on the development of the program, including the creation of the annual budget, and the reporting of all services.
    • Developed and implemented a new process for the company to ensure that the customer is being sold and maintained. I was able to work in a fast-paced environment.
    • Provided technical support to the department to ensure correspondence were available and filed. Maintained a high level of accuracy and completeness.

 American Greater Organization of Auctions Cubed 

 Centrica Careers