Cody Silverberg - Customer Service Manager Resume Simple
Highly motivated and resourceful IT professional with over 15 years of experience in the information technology field. Skilled in all aspects of the software development life cycle (SDLC).
  • management, microstrategy, developer
  • unit testing, can, administration, microstrategy, wise, metrics, testing, reports, reporting, dashboards, service
  • 2017-12-252017-12-25

    Customer Service Manager

    Huntsman Cancer Institute

    • Responsible for the management of the team of the client and the development of the new system. This includes the creation of a new product.
    • Served as a Developer for the MicroStrategy application team. This included the creation of new users, roles, profiles, permission, and privileges.
    • Manage and maintain a team of 5 members of the company, including the following: Project management, development, and testing.
    • Responsible for the development of the new product and the new features. Also, worked on the process of creating the customer portal.
    • Responsible for the development of a new product for the company. Worked with the client to understand the business needs and the requirements.
    • O responsible for the development of a new web application using ASP.5, C#, and SQL server.
  • 2017-12-252017-12-25

    MicroStrategy Developer

    Strayer University

    • Working on MicroStrategy reports and dashboards for the end users, training and leadership. Involved in unit testing, system administration, performance tuning.
    • Implemented the MicroStrategy report service and subscription metrics for the end users. The application is used to create the user groups and their own attributes.
    • Created a report which can be used by the users to create a report and dash board to show the reporting of the data.
    • Responsible for creating users, groups, roles, groups, hierarchies, and public groups. Also created the user filters and assigned them to the workbooks.
    • Creating the tables, indexes, views, and synonyms to improve the performance of the application. Created the report to make the users more efficiently.
    • Develop and maintain the report Studio and wise cube. Analyze the performance of the application and provide the best practices for the users.

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