Ronnie Smalls - Customer Service Associate Resume Simple
I am seeking a position as a senior business Analyst/project manager. I have a strong background in the field of information technology, and a proven track record of delivering quality solutions.
  • focus, problem resolution, supervision, articulate, troubleshooting, customer experience, telephone, organized
  • project, administration, leadership, network security, computer, network, communication, configuration, solutions, troubleshooting, computer security, help desk, it, analytical, customer service, team building, management, communication skills, technical support, security, project management, servic
  • 2017-12-252017-12-25

    Customer Service Associate

    Sony Pictures Television

    • Excellent communication skills, and telephone calls, and troubleshooting technical issues. Prepared and presented weekly status reports to the client.
    • Focus on customer experience and provide technical support to the team. Serve as a liaison between the client and the customer.
    • Organized and facilitated meetings with the customer to gather requirements and provide technical support to the client. Acted as liaison between the business and the development team.
    • Worked with the marketing team to develop and maintain a strong communication plan. I was responsible for the development of the new and existing products.
    • Provides supervision and direction to the team and ensure that all the problem resolution is in place. I have been able to work with the customer to resolve any issues.
  • 2017-12-252017-12-25

    Systems Administrator

    Jones Apparel Group

    • Provide leadership and communication to IT staff, including troubleshooting, problem management, and technical support for all clients, including network administration, LAN/WAN, and project management.
    • Provide computer support and troubleshooting for all IT operations and communication, including management of network cabling, service Desk, and problem resolution.
    • Provided technical support for the company to include: Windows Server 2003/2008, Microsoft Exchange 2007, MS Office 2010, SharePoint 2013, and SQL server.
    • Provided technical support for computer systems, including problem resolution, communication, and problem management. Provided leadership and troubleshooting for all network devices.
    • Troubleshooting and communication of all computer systems, including cabling, network management, and disaster recovery.. I am responsible for the day-to-day coordination of the IT department.
    • Provided technical support for all IT related communication and problem solving skills. Worked with the network management team to resolve problems and troubleshooting issues.

 resume examples for jobs 

Glever is our first step in revolutionize how we write. We start from resume because, well, everyone has a resume and it’s the “fire starter” of our career. Glever “learns” from millions of resumes and covers almost all job positions across industries. Using deep learning it builds models for grammar as well as keywords and skills, and it can generate contents with various level of “hints”.

 Curzon Associates