Ronnie Smalls - Customer Service Associate Resume Simple
SUMMARY
I am seeking a position as a senior business Analyst/project manager. I have a strong background in the field of information technology, and a proven track record of delivering quality solutions.
SKILLS
  • focus, problem resolution, supervision, articulate, troubleshooting, customer experience, telephone, organized
  • project, administration, leadership, network security, computer, network, communication, configuration, solutions, troubleshooting, computer security, help desk, it, analytical, customer service, team building, management, communication skills, technical support, security, project management, servic
WORK EXPERIENCES
  • 2017-12-252017-12-25

    Customer Service Associate

    Sony Pictures Television

    • Excellent communication skills, and telephone calls, and troubleshooting technical issues. Prepared and presented weekly status reports to the client.
    • Focus on customer experience and provide technical support to the team. Serve as a liaison between the client and the customer.
    • Organized and facilitated meetings with the customer to gather requirements and provide technical support to the client. Acted as liaison between the business and the development team.
    • Worked with the marketing team to develop and maintain a strong communication plan. I was responsible for the development of the new and existing products.
    • Provides supervision and direction to the team and ensure that all the problem resolution is in place. I have been able to work with the customer to resolve any issues.
  • 2017-12-252017-12-25

    Systems Administrator

    Jones Apparel Group

    • Provide leadership and communication to IT staff, including troubleshooting, problem management, and technical support for all clients, including network administration, LAN/WAN, and project management.
    • Provide computer support and troubleshooting for all IT operations and communication, including management of network cabling, service Desk, and problem resolution.
    • Provided technical support for the company to include: Windows Server 2003/2008, Microsoft Exchange 2007, MS Office 2010, SharePoint 2013, and SQL server.
    • Provided technical support for computer systems, including problem resolution, communication, and problem management. Provided leadership and troubleshooting for all network devices.
    • Troubleshooting and communication of all computer systems, including cabling, network management, and disaster recovery.. I am responsible for the day-to-day coordination of the IT department.
    • Provided technical support for all IT related communication and problem solving skills. Worked with the network management team to resolve problems and troubleshooting issues.

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